Scarlett... 10 Carat Lab Grown Diamond Collier

Is there a charge for shipping my item?

No! Any item purchased through The Madison Collection website will be shipped to any address within Australia at no extra charge.

Do you ship internationally?

We can organise to ship a piece to any physical address in the world. Please contact us directly to discuss international shipping and any associated charges.

Is my package insured? Is it safe for my piece to be shipped?

Yes! We will ensure every piece shipped is covered to give you peace of mind should anything happen during the delivery process. All purchases will require a signature on delivery.

Do you ship to a PO Box address?

For security and protection, we are unable to ship to a PO Box address. We do require a physical address for shipment.

How long will delivery take?

Delivery should take anywhere from two to seven business days once dispatched. While LeGassick will take every measure possible to ensure you receive your delivery in a short timeframe, we are unable to take responsibility for timeframes, late deliveries, made through third parties we use for shipping.

What happens if I need an item ASAP?

The Madison Collection will assist you in any way within our means to get a piece to you when required. If you have a piece needed by a specific date, please let us know so we can do everything in our power to ensure we make this date for you. We also have click and collect if you need a piece immediately.

What happens if I’m not home when my package is delivered?

If no one is home when your Madison Collection piece arrives, you will receive a notice card for collection. This will have special instructions on how and where to collect your delivery. We recommend you collect your delivery as soon as possible to avoid the courier/shipment being returned to us. Any returned item made to The Madison Collection for non-collection will incur a shipment fee should this need to be shipped again.

In what packaging will my items be sent?

Any piece purchased through our website will be boxed in our signature Madison Collection packaging. This will then be placed in an unmarked post box or post bag for shipping.

Can I ship to an address that is different from my billing address?

Yes! Please complete the details required in the shipping section in order for us to send it to the recipient.

My order is for a surprise gift. Can you help organise this?

The Madison Collection will do everything in our power to ensure your surprise remains a surprise. Please be aware, there may be some circumstances beyond our control that may inhibit this. To ensure your surprise purchase remains a surprise, please indicate to us that this is a gift so our team is aware!

Can I buy a Madison Collection jewellery piece online and collect it in store?

Absolutely! Our exclusive stockist LeGassick offers our very own click and collect service! We want to provide you with the opportunity to shop from the comfort of your own home, and come into store to view and collect your very own Madison Collection piece. We want to give you peace of mind to view any piece you buy before you take home your very special Madison Collection piece.

If your Madison Collection piece is in stock at the time of us receiving your order, this may be available to collect at your preferred LeGassick store within 24 hours.

To take advantage of our click and collect service, please select and follow the prompts to buy your chosen Madison Collection piece. Once your cart has loaded with the details, you will be able to select 'Pick up' in your store of choice. We will notify you via email when your piece is ready to collect.