Refund policy

Change of mind policy

Items purchased from The Madison Collection online store may be returned within 14 days of the date of purchase to a LeGassick showroom for a full refund, exchange or a LeGassick gift card of equivalent value. Any refunds will be processed to the same credit card used to purchase the merchandise.

Merchandise must be in “as new” and saleable condition and accompanied by the original sales receipt and original packaging including guarantees and appraisals. 

We will not refund or reimburse any costs incurred by you to return the items to us, including any shipping or insurance charges, unless the item is faulty. Any refunds will be processed to the credit card used payment method made for the original purchase and will be processed within two weeks.

The following items are ineligible under our Change of Mind Policy: 

Any and all Sale items. All “sale item” sales, are full and final. 

Earrings, resized rings (whether resized as part of the purchase or after purchase), engraved items or made to order items. In the interest of health and safety, customised merchandise, special orders, pierced earrings and body jewellery are not eligible for return for change of mind. 

Merchandise with a purchase price of over $1000 will be forwarded to our Head Office for assessment before a refund, exchange or Gift Card can be offered, which may take up to 10 working days for assessment. You will be notified via email once this has been processed.

The Madison Collection will not refund or reimburse any costs incurred by you to return the items to us, including any shipping or insurance charges, unless the item is faulty. 

Exchange

We want you to love your The Madison Collection piece. If you are unhappy with the colour, size, fit, or some other reason, please contact us as we may be able to exchange within 30 days for something you will love.

Damaged and Used Items

Returned pieces must be undamaged and in new and unused condition. Items showing signs of wear or alteration by a jeweller (with the exception of LeGassick) will not be accepted.

Please note - we recommend any item being returned to The Madison Collection be sent Express post or with a registered Courier, and be accompanied by a tracking number. This is to be done at the senders cost. Any item returned to The Madison Collection is the responsibility of the sender until The Madison Collection receive the item to be returned.

Contact Information
Our contact information is posted below:
The Madison Collection
info@madisoncollection.com.au
PO Box 479, Southport BC. QLD 4215.
ABN: 87 626 512 034